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Changes to Terms and Conditions

Bga-reworking.co.uk reserves the right to change their Terms & Conditions at any time without any advance notice.

 

Refund Policy

  1. Due to the specialised nature of reballing and the unique circumstances that may arise, bga-reworking.co.uk may not always be able to offer a full refund, or indeed any refund at all, unless it can be proved beyond reasonable doubt that the item is faulty. Items will be tested by our Technical Department.

 

General

  1. The owner of this website is Bga-reworking.co.uk whose address is Bga-reworking.co.uk, 1A Gateway Mews, Ringway, Bounds Green, London, N11 2UT United Kingdom.
     
  2. You agree that e-mail can be used as a long-distance means of communication.
     
  3. No contract for the sale of any product will subsist between you and Bga-reworking.co.uk unless and until Bga-reworking.co.uk accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bga-reworking.co.uk sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Bga-reworking.co.uk of your offer to buy goods from Bga-reworking.co.uk.
     
  4. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
     
  5. You undertake that all details you provide to Bga-reworking.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
     
  6. If there are any changes to the details supplied by you it is your responsibility to inform Bga-reworking.co.uk as soon as possible.
     
  7. You may cancel your order at any time prior to your order being processed by sending an email to info@insatinternational.com or by post or by telephoning +44 (0) 208 361 1790 during normal office hours (9.30am to 17.30pm GMT).
     
  8. Once Bga-reworking.co.uk receive notification from you that you wish to cancel your order (in accordance with these terms), Bga-reworking.co.uk will refund the customer an agreed amount.
     
  9. Bga-reworking.co.uk reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Bga-reworking.co.uk also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

 

Liability

  1. This section applies only to the extent permitted by law. For the avoidance of doubt, Bga-reworking.co.uk do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Bga-reworking.co.uk's negligence or wilful default, or that of Bga-reworking.co.uk's employees or agents (b) fraudulent misrepresentation.
     
  2. Bga-reworking.co.uk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
     
  3. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
     
  4. Bga-reworking.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
     
  5. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Bga-reworking.co.uk shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Bga-reworking.co.uk of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
     
  6. All electrical products are covered by a 12-month manufacturer's warranty. If your product develops a fault while under warranty, please contact Bga-reworking.co.uk. If the product is proved to be faulty or damaged within 14 days of you taking delivery, Bga-reworking.co.uk will arrange for the product to be picked up free of charge, sent for repair and sent back.

 

Processing of orders

  1. Credit and Debit cards are debited on the day of purchase by Bga-reworking.co.uk. All prices include sales taxes (where applicable) unless otherwise stated (carriage charges are included for digiboxes ordered with or without a viewing card).
     
  2. Bga-reworking.co.uk aims to arrange shipment of all in stock items within 24-48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Bga-reworking.co.uk are not able to supply dates our suppliers may get an item in stock.
     
  3. Customers who purchase a digibox(es) will automatically receive a tracking number for their order, as will customers who order a viewing card(s) and specified express delivery.

 

Delivery/Title/Risk

  1. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you.
     
  2. Title to any product ordered will pass to you once Bga-reworking.co.uk has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.
     
  3. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be incurred by you. You should note that customs policies vary widely from country to country; Bga-reworking.co.uk advises each customer to contact their local customs office for further information.
     
  4. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
     
  5. For Christmas Deliveries, we recommend that you order at least two weeks in advance - we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.
     
  6. Due to the import and clearing laws of certain non EU countries, Insat will NOT and CANNOT be held accountable for items not being delivered direct to the customer. We cannot guarantee a door-to-door service and it is not within Insat's or UPS's remit to facilitate clearance of goods through customs; this is the sole responsibility of the customer. Failure by the customer to abide to the destination country's import and clearance laws will typically result in UPS returning the package back to us.
     
  7. In such circumstances Insat will charge the customer the full shipping amount that was originally paid by Insat to UPS. Customers must understand that non EU countries, notably countries such as Russia and Turkey, have extremely antiquated customs laws which require a lot of paperwork on the receiver's end. As such, in some cases customers may need to enlist the services of a clearing agency/broker.

 

Miscellaneous

  1. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
     
  2. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
     
  3. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
     
  4. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
     
  5. In these Terms, "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
     
  6. Subject to the licence granted to you to use the Site, Bga-reworking.co.uk reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Bga-reworking.co.uk and its affiliates' trade marks, trade and business names and service marks under this Agreement will vest in Bga-reworking.co.uk and its affiliates, as appropriate.
     
  7. It is a crime to use a false name or a known invalid credit card to order.
     
  8. We reserve the right to terminate this Agreement and to suspend or terminate your order without notice if:-
    • you fail to make any payment to us.
    • we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.